Refunds & Return Policy

At Originity, we aim to maintain simple and transparent processes while ensuring that all products are handled with care and hygiene. Because our products are natural powders packed for freshness and safe handling, we generally do not accept returns or offer refunds once an order has been processed and shipped.

This policy helps us maintain consistent quality standards and ensure that every customer receives properly handled products.

Damaged or Incorrect Items
If you receive an item that is damaged during transit, incorrectly delivered, or has a packaging issue, please contact us within 48 hours of delivery at support@originity.store. Kindly include your order details and clear photos of the package so we can review the issue and assist you appropriately.

Non-Returnable Situations
We are unable to accept returns or issue refunds in the following cases:
• Change of mind after placing an order
• Individual preference or expectations after delivery
• Products that have been opened or used
• Delays caused by courier partners once shipped

Order Cancellation
Orders may only be cancelled before they are processed for dispatch. Once shipped, cancellation is not possible.

Need Assistance?
If you have questions about a product before placing your order, we encourage you to contact us at support@originity.store. We are happy to help you make an informed choice.

We appreciate your understanding and support in helping us maintain clean handling practices and a straightforward purchasing process.

Originity — Origins From Pure.